Terms & Conditions
These terms:
What these terms cover. These are the terms and conditions on which Services are supplied to you.
Why you should read them. Please read these terms carefully before you submit you order to us. These terms tell you who we are, how the Services are to be provided, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
Information about us and how to contact us
Who we are. We are Focused Minds CT Ltd, a company registered in England and Wales. Our company registration number is 10905411 and our registered address is 19 Mardon Park, Baglan Energy Park, Port Talbot, UK, SA12 7AX
How to contact us. You can contact us by telephoning our consumer service team at [07887420017] or by writing to us at [sianridd@focusedmindsct.co.uk] or 19 Mardon Park, Baglan Energy Park, Port Talbot, UK, SA12 7AX
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
Our contract with you
How we will accept your booking for services. Our acceptance of your booking will take place when we tell you that we are able to provide you with the services, at which point a contract will come into existence between you and us.
If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this in writing and will not charge you for the services. This might be because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the services.
Your rights to make changes
If you wish to make a change to the Services please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Services, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
Our rights to make changes
Minor changes to the services. We may change the Services:
to reflect changes in relevant laws and regulatory requirements; and
to implement minor technical adjustments and improvements.
Providing the Services
The Services will be provided from the date set out in the order for the time period set out in the order. The estimated completion date for the Services is as told to you during the order process.
We are not responsible for delays outside our control. If performance of the Services is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Services you have paid for but not received.
If you do not allow us access to provide services. If you have asked us to provide the services to you at your property and you do not allow us access to your property as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 7.3 will apply.
What will happen if you do not provide required information to us. As we informed you in the description of the Services we will need certain information from you so that the Services can be provided to you, for example, location, nature of treatments. We will contact you in writing to ask for this information. If you do not, within a reasonable time of us asking for it, provide us with this information, or you provide us with incomplete or incorrect information, we may either end the contract (see clause 8.1) or make an additional charge of a reasonable sum to compensate the Therapist for any extra work that is required as a result. The Therapist will not be responsible for providing the Services late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
Reasons why the Services may be suspended. The Services may be suspended to:
deal with technical problems or make minor technical changes;
update the Services to reflect changes in relevant laws and regulatory requirements;
make changes to the Services as requested by you or notified by us to you (see clause 5).
Your rights if the Services are suspended. We will contact you in advance to tell you that the Services will be suspended, unless the problem is urgent or an emergency. If the Services have to be suspended the price will be adjusted so that you do not pay for Services while they are suspended. You may contact us to end the contract if the Services are suspended, or you are informed that the Services are going to be suspended and you will be refunded for any sums that you have paid in advance for Services not provided to you.
The Services may also be suspended if you do not pay. If you do not pay for the Services when you are supposed to and you still do not make payment within 14 days of us reminding you that payment is due, the Therapist may suspend supply of the Services until you have paid the outstanding amounts.
Gift Vouchers. If the Customer seeks to use a gift voucher 6 months after the expiration of the voucher, the Supplier reserves the right to charge £10 to allow the Customer to access the full amount of the voucher.
Your rights to end the contract
You can always end the contract before the Services have been supplied and paid for. You may contact us at any time to end the contract for the Services, but in some circumstances you may be charged certain sums for doing so, as described below.
What happens if you have good reason for ending the contract. If you are ending the contract for a reason set out at (a) to (e) below the contract will end immediately and you will be refunded in full for any Services which have not been provided or have not been properly provided. The relevant reasons are:
events outside our control;
we suspend the Services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 1 month ; or
you have a legal right to end the contract because of something we have done wrong.
What happens if you end the contract without a good reason. If you are not ending the contract for one of the reasons set out in clause 7.2, the contract will end immediately but you may be charged reasonable compensation for the net costs we will incur as a result of your ending the contract
What happens if you end the contract without a good reason. If you are not ending the contract for one of the reasons set out in clause 7.2, the contract will end immediately but you may be charged reasonable compensation for the net costs we will incur as a result of your ending the contract
Our rights to end the contract
We may end the contract if you break it. We may end the contract at any time by writing to you if:
you do not make any payment to the Therapist when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
you do not, within a reasonable time of us asking for it, provide us with information that is necessary for the Services to be provided;
where applicable, you do not, within a reasonable time, give the Therapist access to your property to enable the Services to be provided to you.
You must compensate us if you break the contract. If the contract is ended under the situations set out in clause 8.1 you will be refunded any money you have paid in advance for Services not provided but we may deduct or charge you reasonable compensation for the net costs incurred as a result of your breaking the contract
We may stop providing the services. We may write to you to let you know that we are going to stop providing the Services. We will let you know at least 14 days in advance of our stopping the Services and will refund any sums you have paid in advance for Services which will not be provided.
If there is a problem with the Services
Summary of your legal rights. See the box below for a summary of your key legal rights in relation to the Services. Nothing in these terms will affect your statutory rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website or call 03454 04 05 06.
The Consumer Rights Act 2015 says:
you can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
if you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
if you haven't agreed a time beforehand, it must be carried out within a reasonable time.
Price and payment
Where to find the price for the Services. The price of the Services (which is exclusive of VAT) will be the price set out in our price list in force at the date of your order unless another price has been agreed in writing. Please see clause 11.2 for what happens if an error is discovered in the price of the Services you order.
What happens if the price is wrong. It is always possible that, despite our best efforts, some of the Services may be incorrectly priced. We will normally check prices before accepting your order so that, where the Service's correct price at your order date is less than our stated price at your order date, you will be charged the lower amount. If the Service's correct price at your order date is higher than the price stated we will contact you for your instructions before we accept your order.
Payment is to be made in full in advance of services provided.
Interest if you pay late. If you do not make any payment by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
What to do if you think an invoice is wrong. If you think an invoice or charge is wrong please promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved you will be charged interest on correctly invoiced sums from the original due date.
Our responsibility for loss or damage suffered by you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services including the right to receive services which are as described and supplied with reasonable skill and care.
We are not liable for damage to your property.
We are not liable for business losses. We only supply the services for domestic and private use. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Other important terms
You may only transfer your rights under our guarantee to someone else. You may only transfer your rights or your obligations under these terms to another person with our written consent (such consent not to be unreasonably withheld or delayed).
Nobody else has any rights under this contract (except someone you pass your guarantee on to). No other person shall have any rights to enforce any of its terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English and Welsh law and you can bring legal proceedings in respect of the services in the English and Welsh courts.
Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an alternative dispute resolution provider.